Privacy Policy

Last Updated: June 2026

Makan ("Makan", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use the Makan mobile application, website, and related services (collectively, the "Service").

By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

To provide and improve our Service, we may collect the following categories of information:

Personal Information

When you create an account or use our Service, we may collect:

1. Full name or first name
2. Email address
3. Profile picture
4. Phone number (optional, if provided by the user)
5. User account credentials
6. Property owner account information

Some information is required to create and maintain an account, while other information, such as a phone number, may be optional and provided voluntarily by the user.

Information from Third-Party Sign-In Services

If you register or sign in using third-party services such as Google or Facebook, we may receive information including:

1. Name
2. Email address
3. Profile picture
4. Account identifier provided by the third-party service

The information received depends on your privacy settings with those providers.

Booking and Property Information

We may collect:

1. Reservation details
2. Booking history
3. Property listing information
4. Property descriptions and photos
5. Check-in and check-out dates
6. Guest and property owner communications
7. Reviews, ratings, and feedback

Payment Information

Payments may be processed through secure third-party payment providers.

Makan does not store complete credit card or debit card information on its servers. We may receive limited transaction information, including:

1. Payment status
2. Transaction identifiers
3. Payment confirmations
4. Refund information

Location Information

With your permission, we may collect location information to:

1. Display nearby properties
2. Improve search results
3. Enhance user experience
4. Prevent fraud and abuse

You may disable location access through your device settings at any time.

Automatically Collected Information

When you use the Service, we may automatically collect:

1. Internet Protocol (IP) address
2. Device model and type
3. Device identifiers
4. Operating system and version
5. Browser information
6. App version
7. Usage statistics
8. Crash reports
9. Diagnostic information
10. Date and time of access

How We Use Your Information

We use the information we collect for the following purposes:

1. Create and manage user accounts.
2. Process reservations and bookings.
3. Facilitate communication between guests and property owners.
4. Process payments and refunds.
5. Provide customer support.
6. Send booking confirmations and service notifications.
7. Verify user identity when necessary.
8. Improve, maintain, and develop our Service.
9. Monitor usage trends and platform performance.
10. Prevent fraud, abuse, unauthorized activities, and security incidents.
11. Enforce our Terms of Service and policies.
12. Comply with legal and regulatory requirements.

Sharing of Information

We do not sell your personal information.

We may share information in the following circumstances:

Service Providers

We may share information with trusted third-party providers that help us operate the Service, including:

1. Authentication providers
2. Cloud hosting providers
3. Analytics providers
4. Payment processors
5. Customer support platforms
6. Mapping and location service providers
7. Communication service providers

These providers may access information only as necessary to perform services on our behalf.

Guests and Property Owners

Information may be shared between guests and property owners as necessary to facilitate bookings, communications, customer support, and dispute resolution.

Legal Requirements

We may disclose information when required by law or when we reasonably believe disclosure is necessary to:

1. Comply with legal obligations
2. Protect our rights and property
3. Prevent fraud or abuse
4. Protect the safety of users or the public
5. Respond to lawful governmental requests

Communications Between Users

Messages exchanged between guests and property owners through the Service may be stored and processed for:

1. Customer support
2. Dispute resolution
3. Fraud prevention
4. Security monitoring
5. Service improvement
6. Enforcement of our policies

Cookies and Similar Technologies

The Service may use cookies and similar technologies to:

1. Remember user preferences
2. Maintain account sessions
3. Improve platform functionality
4. Analyze usage trends
5. Enhance security

You may control cookie settings through your browser or device preferences.

Data Retention

We retain personal information only for as long as necessary to:

1. Provide the Service
2. Fulfill booking obligations
3. Comply with legal requirements
4. Resolve disputes
5. Prevent fraud
6. Enforce our agreements

When information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws.

Data Deletion Requests

At Makan, we respect your right to control your personal information.

Users may request deletion of their account and associated personal information at any time through the following page:

https://makan.rent/users/delete-user

Alternatively, users may contact us at:

info@makan.rent

Upon receiving a valid request, we will delete or anonymize personal information associated with the account, except where retention is required by law, fraud prevention obligations, dispute resolution requirements, financial recordkeeping obligations, enforcement of agreements, or other legitimate business purposes.

Certain booking, transaction, and support records may be retained for a limited period where required by applicable laws or operational requirements.

Deletion requests are typically processed within 5 to 7 business days.

Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Children's Privacy

The Service is intended only for individuals who are at least 18 years old.

We do not knowingly collect personal information from children under the age of 18. If we become aware that personal information from a child has been collected, we will take reasonable steps to delete such information.

International Data Transfers

Your information may be processed, transferred, and stored on servers located in countries other than your own.

By using the Service, you consent to such transfers where permitted by applicable law.

Third-Party Services

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third-party services.

We encourage users to review the privacy policies of any third-party services they access.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page and become effective immediately upon publication. Continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

Intellectual Property

Makan is an independent property booking platform.

All trademarks, logos, service marks, and branding displayed within the Service belong to their respective owners.

Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Republic of Iraq.

Contact Us

If you have any questions, concerns, suggestions, requests, or complaints regarding this Privacy Policy, please contact us:

Email: info@makan.rent

Website: https://makan.rent

Account Deletion Request:

https://makan.rent/users/delete-user